Dynamics Community Forum Thread Details

Meetings are deleted in Outlook by CRM Outlook App

Hi,

During migration from On-prem to Cloud we have experienced an issue.

A user created six meetings in his calendar and synched these to on-prem system via on-prem Outlook plugin. These meetings were in scheduled state as they are to take place in the future.

These meetings were successfully migrated to Cloud.

When we enabled his mail box in Cloud, these meetings were cancelled in his Outlook calendar. However, they are still active and in scheduled state in Cloud. They were only deleted in his Outlook calendar.

Does anyone know what can cause this and how to fix it?

Our current hypothesis is that during migration we did not migrate the Organizer in the "organizer" field and maybe this deletes them when they are synched to his Outlook via Cloud Outlook app.

Hi Stiaroa,

Deleting a tracked appointment in Outlook deletes the appointment in Dynamics 365 for Customer Engagement. Deleting a tracked appointment in Dynamics 365 for Customer Engagement deletes the appointment in Outlook if the following is true:

The appointment date is in present or future.

You are the owner or organizer of the appointment record.

If you stop tracking an appointment, Dynamics 365 for Outlook asks whether you want to delete the appointment from Dynamics 365 for Customer Engagement. The appointment record is deleted in Dynamics 365 for Customer Engagement if the following is true:

The appointment date is in present or future.

You are the owner of the appointment record.

Please refer to the following documentation to see if it can help you with your doubt.

learn.microsoft.com/.../appointments-do-not-synchronize-to-exchange-or-outlook

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