Hello:
This is a strange one. I have looked in SmartList at several of the “Receivables Transactions” reports in the Sales object, on all three of our production Terminal Server boxes.
None of the reports will display data, when you conduct a search based on Customer Name—only on Customer ID.
In fact, just now, I looked in GP on our test environment. There, I was able to successfully pull up such SmartList reports, when I used Customer Name criteria.
We are on GP 2013 R2 (12.00.1920)--in both production and test. And, both production and test are configured the same. The only difference is that the data in test is several months old.
Regardless, production should be pulling in data based on a search on Customer Name. Even the default (*) SmartList is not displaying data.
I have tried several variations of the search and conducted case-sensitivity "troubleshooting".
Also, not only has one user reported this issue logged into GP as herself. But, I logged in as "sa" and got the same bad result.
What are some other steps that I can take to troubleshoot and eliminate this issue?
Thanks! I appreciate all of you!
John
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