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Dynamics CRM (customer service) source IP Address

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Posted on by David Osaluka

HelloEveryone,

Does anyone know how i can find the source IP address for an environment in my dynamics CRM (customer service) cloud application?

Thanks

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Eiken Microsoft Employee on at

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Hi, David

You cannot do this through Dynamics CRM. This is related to Active Directory.

Please refer to the following link to get IP address.

Sign-in logs in Azure Active Directory - Microsoft Entra | Microsoft Learn

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David Osaluka 9 on at

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Hello Eiken,

Thank you for your response.

The IP Address available in the sign in logs is the IP of my device.

I want to view the individual IP addresses of my sandbox environment and my production environment in dynamics CRM, do you know how I can go about it?

Thanks again

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PerezAguiar Microsoft Employee on at

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Hey David.

if you open a command prompt and ping your environment's url, you'll get the IP that the environment has at that specific point in time. However, be aware that environments do NOT have a fixed IP,instead they're dynamic IP addressed provided by the service (PowerPlatform) and based on the region.

For example: if your environment is .Crm11.dynamics.com, this means your service is provided from UK. ON www.microsoft.com/.../details.aspx you will get a JSON file with the list of IP ranges. Your environment IP will be on one of those ranges, for example:

IP 52.158.24.178 is included on the range "52.158.24.178/32"

BEst regards

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Eiken Microsoft Employee on at

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Hi,

As daniel says, there is no single ip address for the environment, please check it in official document.

Power Platform URLs and IP address ranges - Power Platform | Microsoft Learn

We cannot find there IP addresses in D365 directly, but extract those IPs is possible.

Please refer to the following link.

What is your IP? – @ramontebar

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avsiliiev 4 on at

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In most cases, tracking the source IP in Dynamics CRM services involves checking audit logs or leveraging Azure AD sign-in logs if your CRM is integrated with Microsoft 365.

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