Unable to Change Domain Logon Name

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Posted on by Aurobindh Kalathil ...

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Hello,

I created the 50 different users in active directory and assigned them a role in CRM. But when I try to login as the user. I get his error message " Unable to Change Domain Logon Name. You do not habe the necessary permission to change the domain logon name for this user" .

1. I change the AutoGroupManagement Valur to 1 in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.

2. Restarted the server to and tried to login. Still the same error.

3. Cheked for disabled user but that list is empty.

Could anyone help me with this issue with CRM.

Regards,

Auro

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Neil Benson 7,369 User Group Leader on at

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What method are you using to log on as another user?

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Aurobindh Kalathil ... 290 on at

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I am using the on-premise. Active domain to authenticate.

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Neil Benson 7,369 User Group Leader on at

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OK, I already assumed you are using CRM 2011 on-premise and Active Directory for authentication.

What I meant was: what method are you using to log on as a different user? For example, if your username is domain\user1 and you want to log on as domain\user2, are you logging into Windows as domain\user2 then visiting the CRM website, or are you right-clicking IE and using the 'Run As' feature to log in as domain\user2 or are you doing something else?

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Aurobindh Kalathil ... 290 on at

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I Changed the security setting in IE to ask for Username and Password prompt for Authentication.

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Gustavo Longo on at

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I suggest that you verify the CRM Active Directory Security Groups, mainly related to CRM application pool account permissions on the PrivUserGroup.

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Aurobindh Kalathil ... 290 on at

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Check the Active directory security Group. Tried to replicate my exact role to other newly created used in AD. Still the same error message.

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Vikram Boinapally 130 on at

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Hi, Is this issue resolved?

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Community Member on at

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Got the same problem, and I solved it.

First you need to go to "Information Services (IIS) Manager", click on "Application Tools", then right click on CRMAppTool, "Advanced Settings", next to "Identity", click on "...", select "Custom Account", enter the Account Name and Password you are using in the CRM organization.

DONE!

Try again.

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Milad Hooshyari 30 on at

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support.microsoft.com/.../problems-in-crm-when-the-crmapppool-user-account-is-a-crm-user

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