Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Unanswered

In-App Notification - Dismiss All

Posted on by 5

Hello

Problem when users get in-app notification and then press "dismiss all" button.

After clicking button, notifications disappearing as it needed, but some seconds after all notifications are coming back.

What may be wrong ? 

We do not get replicated this issue on our dev environment, but it happens in Production.

  • Suggested answer
    Joost vL Profile Picture
    Joost vL on at
    RE: In-App Notification - Dismiss All

    Hi AllarS,

    With help of the console app in the browser I came across a permission error.

    The dimiss all button triggers the: "model-driven app user setting" table.

    If you copy these permissions users will be able to dismiss all notifications at once!

    Happy building,

    Joost

  • HectorMeneses Profile Picture
    HectorMeneses 30 on at
    RE: In-App Notification - Dismiss All

    Hi AllarS,

    We are facing this issue as well. We noticed that if you click the x button for each notification that a call to delete the notification is generated. We found that because our users did not have the prvDeleteappnotifications permission and an error was being reported in the browser's developer tool console. Once we added the permission we stopped seeing the error in developer tools.

    However, we still getting the notifications back as you are reporting. So, it looks like something in the backend data source for in app notifications is not working as expected. In App Notifications are virtual entities so we were also not able to see any audit logging for them. 

    I hope this can help to get closer to the source of this issue.

  • kar424 Profile Picture
    kar424 5 on at
    RE: In-App Notification - Dismiss All

    Hey AllarS , I'm running into the same issue. Were you able to resolve this?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,149 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans