Vendor Transaction reversal Issue

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Posted on by Ramit Paul

22,797 Most Valuable Professional

Hello,

Kindly help.

We have few open Vendor transactions, we want to reverse few of them, however for some transactions the "Reverse Transaction" option is grayed out and for some that is enabled.

Do any one of you know what may the root cause?

Regards,

Ramit

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Verified answer

Satish Panwar 14,671 Moderator on at

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Hi Ramit,

There are few scenarios during which reversal is not possible:

1. If vendor invoice transaction is related to PO invoice. should do through credit note / PO reversal.

2. If vendor invoice transaction is related to customer.

3. Vaguely remember if invoice/payment settled, may give issues... prior to reversal, unsettle those transaction...

Can you check what's difference between the two transaction where it's available and where it's not and that will help answer the question.

Thanks,

Satish Panwar

Please help verify answer(s) if they guide you in right direction so other community members can also benefit from your question with verified answer.

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Suggested answer

Ludwig Reinhard Microsoft Employee on at

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Hello Ramit,

Not all transactions can be reversed with the reversal button.

In this case just record a manual correction.

The root cause is usually that transactions that involve multiple subledgers, such as (AP, tax, inventory and GL) cannot be reversed. That's currently not supported.

Best regards,

Ludwig

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MATTGUO 22,349 Moderator on at

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Hello,

If the transaction has been settled fully or partially, the button will be grayed out. Please check the "view settlements" for the grayed transaction.

But even if this button is enabled, you still can not reverse the transaction, please see the reasons mentioned by others above.

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Ramit Paul 22,797 Most Valuable Professional on at

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Thank you all.

Your suggestion worked, it was setteled so user could not do that, we need to unsettle first then reverse.

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