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Outlook Connector: Disable "Track in CRM" for email, while leaving enabled for other activities

Posted on by 70

I have a slightly unusual situation where a client wants to disable all tracking of emails for legal reasons, even manual tracking using the "Track in CRM" button.  They use the track functionality for other activities and would like to continue using that feature.  There do not appear to be any relevant settings on the server or client side to configure this sort of behavior.

Does anyone have experience with this sort of requirement?  The only solution I can think of at this point is to write a plugin to abort create operations for email records which is a bit awkward.

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