Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Workflow notification ...
Finance | Project Operations, Human Resources, ...
Suggested answer

Workflow notification is sent to workflow owner instead of workflow originator

(1) ShareShare
ReportReport
Posted on by Hristo Ivanov Filipov 12

Hello,

I have a workflow for approval of time off requests. There is a condition which checks whether the request is submitted by the manager of the employee. If yes, the system checks whether the start date of the leave is in the past, if this condition is true, the workflow creates an approval step with automatic action - Deny. Everything is fine with the workflow and such time off requests are auto denied.

The problem is with the notifications. I have configured a notification to be sent upon deny in the approval step with auto deny. The recipient is the workflow originator. This is the manager in this case. The problem is that the email is not sent to the manager but to the workflow owner.

Do you have idea for the possible reason for this behavior?

Thank you!

  • Suggested answer
    Simon Barrett Profile Picture
    Simon Barrett 287 on at
    RE: Workflow notification is sent to workflow owner instead of workflow originator

    Hello, if I understand correctly, in your scenario the manager is submitting a request on behalf of the employee. For email notifications, the 'Workflow originator' in this case is actually the employee not the manager (yes, it doesn't really make sense). The only workaround is to create a separate approval step to detect named mangers - obviously not practical in many scenarios.

  • Hristo Ivanov Filipov Profile Picture
    Hristo Ivanov Filipov 12 on at
    RE: Workflow notification is sent to workflow owner instead of workflow originator

    Hello Hana Xue

    Thanks for the email. Maybe I have used wrong terminology. By notification I meant email from the workflow. Everything is configured and works, just the email is sent to workflow owner instead of workflow originator.

    Br,

    Hristo

  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    RE: Workflow notification is sent to workflow owner instead of workflow originator

    Hi Hristo,

    The notification on workflow is to send an email. It does not send the notification in system, and the feature of Send notifications to Action Center works for the workflow item owner.

    Here is the article about how to setup email notifications on standard workflows, you can check it.

    How to setup email notifications on standard workflows - D365Tour

    The following screenshot and link are about the settings of email recipients, you can check them as needed.

    Configure workflow properties - Finance & Operations | Dynamics 365 | Microsoft Learn

    Best Regards,

    Hana

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

🌸 Community Spring Festival 2025 Challenge 🌸

WIN Power Platform Community Conference 2025 tickets!

Jonas ”Jones” Melgaard – Community Spotlight

We are honored to recognize Jonas "Jones" Melgaard as our April 2025…

Kudos to the March Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 294,261 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 233,013 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,158 Moderator

Leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans