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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Has the show emails no...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Has the show emails not tracked in Dynamics 365 in the Activities list function been removed?

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Posted on by TroodonGroup 5

Hello,

Our organization transitioned to the Unified Interface this past Friday and one of our users noticed that this feature is no longer showing in the timeline/conversation tab. We can see the toggle is set to "yes" in the personalization settings under email but those emails or the ability to track seem to be no longer available.

Hopefully this make sense. Anyone else having this issue?

I have the same question (0)
  • Suggested answer
    Henry J. Profile Picture
    Henry J. 5,237 on at

    Hello,

    Can you check if auto-capture has been correctly setup on your environment?
    Maybe some settings have changed between legacy web client and Unified Interface.

    Configure auto capture for Dynamics 365 Sales Insights - Dynamics 365 AI | Microsoft Docs

    Henry

  • TroodonGroup Profile Picture
    TroodonGroup 5 on at

    Thank you. We are using the Dynamics 365 Customer Engagement hub not Sales. The change area in the link provided is not available.

  • Suggested answer
    Henry J. Profile Picture
    Henry J. 5,237 on at

    Are you online or on-premise?

    If you're online, if the settings are not present in your "Customer Engagement Hub" app, they might be available in a distinct "Sales Hub" app.

    Henry

  • TroodonGroup Profile Picture
    TroodonGroup 5 on at

    Online. I was able to find the Dynamics 365 Sales app module for Sales Team Members but there is no change area. The roles may not be configured so I can see about setting up the roles and going from there based on your link.

  • Suggested answer
    Henry J. Profile Picture
    Henry J. 5,237 on at

    The "Sales Team Member" app isn't the right one (it's a lightweight version for Team Member licenses scenarios).

    This link might also be useful to help you surface the Sales settings in your Customer Engagement Hub app: 
    https://cloudblogs.microsoft.com/dynamics365/it/2020/03/30/simplified-system-configuration-in-dynamics-365-sales/

    Henry

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