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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / IOM fulfillment
Finance | Project Operations, Human Resources, ...
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IOM fulfillment

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Posted on by Jellew 153

hi again, sorry for all the questions 

I got the LAB excise up and running.

Now the orders status is " Send to fulfillment" , how can I change that status, we will be sending the order fulfillment to a custom build system until we are ready to introduce a new system.

So how do we get a response back from that system that the orders is complete, is it just by adding a flow that will update the fulfillment table or is there another way+

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  • Verified answer
    RayBennett Profile Picture
    RayBennett Microsoft Employee on at

    So to clarify, you have a Fulfillment Order created, either by using the Policy Based Fulfillment Determination, or by using the Fulfillment Optimization?

    If you have the FO, you would need to build a Custom Provider to send this order to your custom build system. This can be a REST API, Email, etc.. that uses a Power Automate to transform the data and put it where you need it.

    Once you get details from the Fulfillment System, you would build another flow in your Custom Provider to raise the correct business event that will continue your sales order orchestration journey. You can look at some of the out of the box fulfillment providers for guidance.

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