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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Workflow Error: “Canno...
Microsoft Dynamics CRM (Archived)

Workflow Error: “Cannot Create an Activity Party of the Specified Object Type”

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Posted on by kjg 100

Hello,

I am trying to set up 2 workflows; one that sends an email the user that created the case when the case is reassigned and one that sends an email when the status changes to resolved. I can see that the workflow is initiated; however it does not consistently succeed in sending an email.

When I open the system job, I see the error “Cannot Create an Activity Party of the Specified Object Type”. How can I resolve this error?

Below are some screenshots of my workflows & the error. I receive the same errors with the Case Resolved workflow.

Workflow for Reassignment

3531.Case-Reassignment-2.jpg

System Jobs

8321.Case-Reassignment-3.jpg

Workflow that is “Waiting” 

5415.Case-Reassignment-4.jpg

Workflow that “Succeeded”

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi KJG,

    Looks like it is failing on the step where it is sending an email notification

    click on view properties to check the recipients.

    comparing both the workflows mentioned above do you see a difference in the case owner.

    Is it a user or a team?

  • kjg Profile Picture
    kjg 100 on at

    Hi Sudhir!

    Thanks very much for the reply! I modified the email to be "From" the "Modified By" user instead of the "Owner" because the owner is a team. Now, the workflows work!

  • Community Member Profile Picture
    Community Member on at

    Hi Sudhir

    Would it matter if this was configured to use a team. I have a similar issue now whereby the Workflow errorstates: cannot create an activity part of the specified object type

    This happens to be configured to send on behalf of a team

    Thanks

    Will

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