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EFT Remittance not being emailed for new vendors

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Posted on by Community Member Microsoft Employee

The email remittances work for some EFT payments but the new vendors are not getting an email. The EFT payments for them are being generated without issue, they just don't get the email notification. In addition, the AP person, who is supposed to be copied on the email is not receiving emails on those vendors either. As far as we can tell, the setup for a working vendor and a nonworking vendor is the same. To add to the weirdness, the company email setup calls for the documents to be sent as an attachment however, it is actually in the body of the email. I did not see any 3rd party products so it appears they are using the GP functionality. What are we missing?

Thanks!

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Redbeard 12,931 on at

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RE: EFT Remittance not being emailed for new vendors

NOLA,

Being a big fan of checklists I looked for one on Vendor setups for remittance advice and found the following link...

community.dynamics.com/.../quick-step-guide-to-e-mail-eft-remittances-in-payables-management-for-microsoft-dynamics-gp-2010.aspx

I also checked my list of SQL queries and found the following, which is one line of multi-line script I created from an email address list in excel:

update COMPANYDB.. SY01200 set INET1 = 'user@domain.com' where Master_ID = 'VENDORID'

This SQL query validates the email setup location in the link above.