Extension Marketplace - won't allow install

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Posted on by McCluresPickles-Bob

I'm on BC20 Cloud with my Database hosted by a 3rd party, not MS. When I go to the extension marketplace to install an app I get an error (even though I have super user admin rights):

Installation of extensions from the marketplace is not supported for your system configuration. For more information, see https://docs.microsoft.com/en-us/dynamics365/business-central/ui-extensions

Is the extension of apps only allowed if the DB is hosted by MS? Why is that the case? It creates massive integration headaches for non-MS hosted DB's when installs can't take place and let the apps properly talk to my database.

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Dynamics 365 Business Central

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YUN ZHU 76,878 Super User 2025 Season 1 on at

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Extension Marketplace - won't allow install

It seems that your BC is not the SaaS version. Maybe IaaS? In this way, you actually install the On-Pre version on the cloud server. For the On-Pre version, if you need to install apps from other partners, you need to contact them to install them manually.

If you want to install a Microsoft first-party app, you can find it in the installation package. Of course, this also requires manual installation.

For example,

Hope this helps.

Thanks.

ZHU