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We have a AP batch and cannot be posted. We went to Batch Recovery window and click the specific batch ID. THen hit "Process" button. However, the batch ID failed to complete posting. We click more information button, It said, "A save operation on table PM_Transaction_Open has created a duplicated Key".
The batch is still in Batch Recovery and cannot be fixed.
Thanks,
Josephine
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Can you go into Batch Recovery and at least print an edit list? If yes, do so and then looking at the transaction number see if it hit the vendor's account and if the transaction made it down to the ledger. If so, just delete the transaction. If it did not, run a backup and then run check links on the payables transaction tables. If after this you still cannot post it normally, try deleteing the PM00400 table and run check links again. If it still does not work after this let me know and we can move onto other things.
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