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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Removing Disabled/Dele...
Microsoft Dynamics CRM (Archived)

Removing Disabled/Deleted Users from Queues

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Posted on by Community Member

CRM 2015 Update 1 (May 2015) - Is there an automated way to remove disabled or deleted users from queues.   The user has been deleted from O365, but she still appears in the queues we added her to.  Is it a manual task?

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  • Community Member Profile Picture
    Community Member on at
    RE: Removing Disabled/Deleted Users from Queues

    Hi Lelly,

    User will be disabled when deleted from Office 365 but will not be deleted from CRM for the sake of retaining the user data

    which would be lost otherwise.

    Thanks,

    MTC Team,

    Management Technology,

    www.mtccrm.com

  • Diederik Bos Profile Picture
    Diederik Bos on at
    RE: Removing Disabled/Deleted Users from Queues

    Hi Lelly,

    Records related to users which are deleted will always remain until you reassign or delete them.

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