I have a cash receipt that needs to be marked as an NSF and have the invoice brought back to an open status. The main problem I have is that paid transaction removal has been run and it is in the history tables. KB # 857664 says
"If for some reason both the invoice and the payment are in history, the payment cannot be voided or NSF'ed. Remove history on the payment and the invoice using Remove Receivables Transaction History (Utilities|Sales|Remove Transaction History), and reenter them.
It seems like I need a little bit more direction than that. If I remove history on this one payment transaction for $311 will that correctly update the checkbook with a decrease of $311. This seems like a very crude way to handle what I would think is a fairly common problem.
Can anybody give me some better directions on this.
Thanks.
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