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Hi
I knwo there was a fix for the problem that you can match (invoice) items that were returned but I can't seem to find where to download.
Can you let me know where to go for the download?
Thank you
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It is not normal to receive an invoice for a returned item. Typically you get a Credit Memo that is either applied to another order or eventually paid by the vendor.
If you are supposed to get a Credit, use the Return with Credit option on the PO transaction, assuming the item has not been issued from inventory. If the items were issued from inventory and then returned to inventory, use the Inventory with Credit option.
This topic is discussed in detail in our Understanding Purchase Order Processing manual.
What GP version are you on?
GP 10.0
I'm not so sure there was ever a fix for this but more of a work-around. If you need to re-receive replacement items, you can either edit the original PO to add a line item to it to re-receive, enter a new PO with that line item on it, or enter a receiving transaction without a PO. In any of those scenarios, you will be able to match the invoice for the replacement goods to the receipt.
With GP 2010 SP3 you could actually return items on a PO line and then re-receive them. With GP 10 your only choice is to do as Frank suggests.
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