Disappearing SOP Lines?

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Posted on by Community Member

This was brought up once before by a user, but I couldn't pinpoint the issue. It was just brought up again, so I thought I would see if anyone else has had an issue where an SOP invoice is entered (from scratch, not transferred from an SO), saved and printed, then upon bringing the order back up, the one line that was entered on the invoice was gone, but the invoice total remained.

I checked SOP10200, and saw that one line existed for the invoice in question - but it is 'blank' - meaning all zero prices, no item code/description.

We are running GP 2010 SP3. Has anyone come across this before and were they able to pinpoint the cause?

Thanks in advance,

Justin

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sandipdjadhav 18,306 on at

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Justin,

Is SOP form is modified? Any customization is exist? Is it happening with one user only? Can you create Invoice with sa user on same computer? Can you create Sales Invoice from other computers?

Please try in another computer with same user and see how it goes.

Thanks

Sandip

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Community Member on at

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Thanks for the response Sandip. This has happened with two different users, however they both use GP on the same terminal server. We are going to be migrating to GP 2013 shortly, so I will see if the issue persists after upgrade.

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L Vail 65,271 on at

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I have had this happen all at the same customers, but without any regularity that we could track it down. They are manually entering the invoices, use local workstations and are not working with a modified form. They are using 2010, but it also happened in 10.

Kind regards,

Leslie

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Richard Wheeler 75,848 Moderator on at

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I too have seen this but only rarely. Through some rare combination of keystrokes, error messages or lost connectivity the SOP10200 records gets written but only partially. I cannot say I have ever seen printing cause this but since the records are committed to the database before printing occurs I can see where the effect would be the same.

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Richard Whaley 25,195 on at

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I have seen this often. Multiple users can open new invoices and step on each other (tell me it is not supposed to happen!). Also, most often, if a user has a sales document (quote, order, invoice, return) open on their desk top and the system locks up or power fails, you will have the blank record syndrome since the line record is created when the cursor first opens the line on the window with blank information. The record is updated when the line is completed or deleted if the line is not used when the screen is closed properly.

ALSO, just clicking clear or save does not unlock the document. You MUST exit the window or enter a new order. This can cause problems if the line has not been completely written back to the tables

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KirkLivermont 5,985 on at

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Justin,

I have had a similar issue with GP 10 where sales orders ended up with a "ghost" item. Normally if I print the sales document with kit components the item is shown. The issue occurs very rarely so in general I recommend voiding and entering a new order/invoice.

Kirk

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Community Member on at

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Thanks all for your input.

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