web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Real-time Segment is n...
Customer experience | Sales, Customer Insights,...
Unanswered

Real-time Segment is not showing the same number of contacts

(1) ShareShare
ReportReport
Posted on by AccountAccount 151

We are comparing one saved view with Real-time Segment.
This part is causing some differences. Like you see from this picture, there are two filters from related Quote table.

This is how the same filter is configured in Segment:



The segment is showing less contacts (~5.000) then original view is showing (7.000).

If this filter with related Quote is removed, the number of contacts is the same, so we believe that this Group 3 is causing the issue.
I have the same question (0)
  • ShrShankar Profile Picture
    ShrShankar Microsoft Employee on at
    This is something we have heard from multiple customers.
    There could be multiple reasons why this could be happening:

    1. BU definitions - In OBM, we saw an issue where the BU boundaries were not being included in the segment which was an issue - In RTM, if you have defined BUs, then these take effect in limiting the segment memberships to only those that are present in the BUs added.
    2. Internal changes to pipelines: We recently moved customers from an older, more error prone pipeline to a new more performant pipeline that has better responses to data syncs. This could cause some changes to how membership has been calculated.
    3. Changes to the MQL queries - We have noticed that in some cases, the segment definition does not translate exactly to the backend queries between OBM and RTM - It would be useful to get the Org ID and the segment IDs for the two segments to evaluate if something is going on there.

    There are a few ways to debug what may be happening on the customer end as well:
    ​​​​​​​Troubleshooting: Segments show incorrect member count - Dynamics 365 Customer Insights | Microsoft Learn
     
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the January Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 118 Super User 2026 Season 1

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 46 Most Valuable Professional

#3
NeerajPawar Profile Picture

NeerajPawar 41

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans