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Event Management registration emails

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Posted on by Tom Wexler

When a user registers for an event, they are not receiving an automated email confirmation that they are registered. How does this get set up? Does this have to be a Customer Journey for each event? I thought this gets sent out automatically.

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Tom Wexler 15 on at

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RE: Event Management registration emails

If I wanted to do this at the Session level, would I need to create a new Journey/Segment/Marketing Email for each Session? Or can I dynamically pull in that info to the email?
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Nya 29,058 on at

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RE: Event Management registration emails

Hi,

Yes, it should be set with customer journey.

Please follow the next steps:

1. Send an email which contains the event to the contacts. Add the event as the Email elements of the email.

2. Add an if/ then tile into the journey. Set the conditions as the event has been registered.

3. If yes, then send a confirm email. If no, do anything else you want to do.