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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Unassigning a CRM license
Microsoft Dynamics 365 | Integration, Dataverse...
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Unassigning a CRM license

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Posted on by Andrew Robinson AU 5

Hello,

This is probably a simple question to answer for a more advance administrator.

Does unassigning a CRM license from an Office 365 user delete data their in CRM

Any background information would be appreciated.

Thanks in advance.

  • Suggested answer
    LuHao Profile Picture
    LuHao 40,872 on at
    RE: Unassigning a CRM license

    Hi Andrew,

    What happens to a user's data when you remove their license?

    • When a license is removed from a user, data that is associated with that account is held for 30 days. After the 30-day grace period, the data is deleted and can't be recovered.
    • Files saved in OneDrive for Business aren't deleted unless the user is deleted from the Microsoft 365 admin center or is removed through Active Directory synchronization. For more information, see OneDrive retention and deletion.
    • When the license is removed, the user's mailbox is no longer searchable by using an eDiscovery tool such as Content Search or Advanced eDiscovery. For more information, see "Searching disconnected or de-licensed mailboxes" in Content Search in Microsoft 365.
    • If you have an Enterprise subscription, like Office 365 Enterprise E3, Exchange Online lets you preserve the mailbox data of a deleted user account by using inactive mailboxes. For more information, see Create and manage inactive mailboxes in Exchange Online.
    • To learn how to block a user's access to Microsoft 365 data after their license is removed, and how to get access to the data afterwards, see Remove a former employee.
    • If you remove a user's license and they still have Office apps installed, they see Unlicensed Product and activation errors in Office when they use Office apps.

    Reference: https://docs.microsoft.com/en-us/microsoft-365/admin/manage/remove-licenses-from-users?view=o365-worldwide#what-happens-to-a-users-data-when-you-remove-their-license

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