Email Server Error Code: ErrorItemNotFound

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Posted on by Community Member

I´ve set up my Email Configuration in Dymanics 365 Online.

- Email Server Profiles

- Mailboxes

Every time Dynamics try to send an email, I get the following "alert".

An error occurred while getting an incoming email from Exchange Server for the mailbox XXXXXXX. The item couldn't be found.

Email Server Error Code: ErrorItemNotFound

ActivityId: 6afedc91-b13d-48f8-af10-d35f60830665
>Error : <ResponseMessageType xmlns:q1="schemas.microsoft.com/.../messages" p2:type="q1:ItemInfoResponseMessageType" ResponseClass="Error" xmlns:p2="www.w3.org/.../XMLSchema-instance"><q1:MessageText>The specified object was not found in the store., The process failed to get the correct properties.</q1:MessageText><q1:ResponseCode>ErrorItemNotFound</q1:ResponseCode><q1:DescriptiveLinkKey>0</q1:DescriptiveLinkKey><q1:Items /></ResponseMessageType>

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Community Member on at

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How did you get the specifics of the error in XML like this? We're getting the same error, but View Details on the alert just gives Email Server Error Code: ErrorItemNotFound. Thanks.

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Community Member on at

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Go to the Process Properties Screen.

Go to the "Process Sessions".

Select the "Job" with errors.

Under "Details" there is a longer error description

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ekmpdx 235 on at

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Did you ever resolve this issue?

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