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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP 2010 PO email error...
Microsoft Dynamics GP (Archived)

GP 2010 PO email error that I must have the Save as PDF or XPS Add-in

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Posted on by Matthew Pyle 20

The platform is Dyanamics GP 2010 on Windows Server 2008 R2 with Office 2010 64-bit installed.  When I attempt to email a purchase order as a .pdf I receive the following error:

You must have the Microsolt Save as PDF or XPS Add-in For 2007 Microsoft Office installed to send documents.

It is my understanding that the PDF and XPS functionality is built into Office 2010.  There is no add-in available for download.  I've installed the Office 2007 add-in and I still receive this error.

Does anyone know of a way to use Office 2010 64-bit and not receive this error?  Would the installation of Adobe Acrobat resolve this?  Would adding Office 2007 32-bit concurrently with Office 2010 64-bit resolve this?

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I have the same question (0)
  • Dan Liebl Profile Picture
    Dan Liebl 7,320 on at

    Do you have the GP Word add-in installed?   It is on the install media in the bottom of the window when launched.   There is also a SP for that add-in on customersource.  

    Dan Liebl, CMA CPIM | Senior Consultant | OTT,Inc | DLiebl@OTT-inc.com

  • baskin0610 Profile Picture
    baskin0610 320 on at

    Were you able to find a solution to this issue? I happen to have the same prob on Office 2010 and tried uninstalling and reinstalling GP Word Add-in, Open XML as well and even installing also the Office 2007 add-in but still unable to email using the PDF format

  • Community Member Profile Picture
    Community Member on at

    Are you printing to screen and then trying to email as a PDF?  If so, you have to have Acrobat installed in order to complete this.  Also, if you are using Office 2010, adding and attachment as a PDF to an email from the screen doesn't work unless you are using cached exchange mode for your users.  

    Your best bet is to use the new template functionality to send emails as PDF as this does allow you to use the PDF capabilities in Office 2010 or you can down-grade to Office 2007 (if you don't want to use Cached exchange mode).

    Regards,

    Aaron

  • Mike Smith Profile Picture
    Mike Smith 6,840 on at

    Sorry to dig up an old post but did you find a solution to this Matt?

    I'm experiencing the same issue but for select customers on the SOP side emailing invoices.

    I have a case open, but want to see if anyone else has found a solution to this.

  • baskin0610 Profile Picture
    baskin0610 320 on at

    I had a similar issue for a customer. One thing we tried was to mark all the formats available (DOCX, HTML, PDF and XPS) in the Company E-mail Settings window even if not all of the formats are used. After this, it had fixed the error. Worth a try.

  • Mike Smith Profile Picture
    Mike Smith 6,840 on at

    Thanks baskin, I saw a blog post (maybe yours?) suggesting the same thing.

    How "random" was this when your client was experiencing the issue?

    I can't seem to pinpoint an exact cause, making troubleshooting painful.

    I have turned all these on for a fairly large batch emailing, so it is a waiting game now.

    I'll respond back with my results on this.

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