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We have an issue when one of our accountants voids a bank transfer. It generates the journal entry but does not reverse the accounts. It posts to the accounts used in the original transaction.
Is there a process that the accountant is missing. We have checked the Posting Journal settings and do not nsee anything that applies.
Thanks in advance for any assistance.
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Hi Steve,
The voiding process should reverse the Debits/Credits automatically. When you view the original transaction and the voided transaction in the GL Detail Inquiry screen the debits and credits should be reversed between the two transactions. Can you confirm that this is not the case?
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