Auto Number Manager on System created records

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Posted on by MichaelHoward

Hi,

I'm encountering an issue where we have Auto Number Manager set-up against the Account entity, however any accounts created pragmatically by the system aren't triggering the Auto Number and therefore return a blank value.

Some background: Accounts are created by the system as we have external systems that have an API feed into Dynamics and then de-duplicate & create the records within Dynamics.

Any ideas as to why this is happening/how to resolve it?

Thanks,

Michael

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winston he 220 on at

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Hi Michael,

Does the Auto Number manager refer to a 3rd party solution? if that is the case, you can check if there is any async plugin | workflow which generates the number works fine or not.

BTW, actually auto number is a built-in feature since CRM9.*, would you like to try it?

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/create-auto-number-attributes

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MichaelHoward 15 on at

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Hi Winston,

It isn't a 3rd Party solution no, we've using the AutoNumberManager within XRMToolBox associated directly with our main solution.

Thanks,

Michael

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winston he 220 on at

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Hi Michael,

Auto Mananger is a community tool which is not a product of Dynamics, which is based on the auto number feature of Dynamics CE.

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/create-auto-number-attributes

From Dynamics CE perspective, you can try to create a auto number attribute easily with web API like this using Tabbed Postman tool, and see if everything is fine.

-----------

POST [Organization URI]/api/data/v9.0/EntityDefinitions(LogicalName='new_widget')/Attributes HTTP/1.1
Accept: application/json
Content-Type: application/json; charset=utf-8
OData-MaxVersion: 4.0
OData-Version: 4.0

{
"AttributeType": "String",
"AttributeTypeName": {
"Value": "StringType"
},
"Description": {
"@odata.type": "Microsoft.Dynamics.CRM.Label",
"LocalizedLabels": [
{
"@odata.type": "Microsoft.Dynamics.CRM.LocalizedLabel",
"Label": "Serial Number of the widget.",
"LanguageCode": 1033
}
]
},
"DisplayName": {
"@odata.type": "Microsoft.Dynamics.CRM.Label",
"LocalizedLabels": [
{
"@odata.type": "Microsoft.Dynamics.CRM.LocalizedLabel",
"Label": "Serial Number",
"LanguageCode": 1033
}
]
},
"RequiredLevel": {
"Value": "None",
"CanBeChanged": true,
"ManagedPropertyLogicalName": "canmodifyrequirementlevelsettings"
},
"SchemaName": "new_SerialNumber",
"AutoNumberFormat": "WID-{SEQNUM:5}-{RANDSTRING:6}-{DATETIMEUTC:yyyyMMddhhmmss}",
"@odata.type": "Microsoft.Dynamics.CRM.StringAttributeMetadata",
"FormatName": {
"Value": "Text"
},
"MaxLength": 100
}

Or you can post your query to Auto Number Manager community : https://www.xrmtoolbox.com/plugins/Rappen.XrmToolBox.AutoNumManager/

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