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Invoice shown in many lines on Settle open transactions

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Posted on by nuttka

130

Hello Everyone!

Why Invoices are splited by lines on form Settle open transactions?

Is it normal behaviour?

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nuttka 130 on at

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RE: Invoice shown in many lines on Settle open transactions

Dear Ludwig,

no, I have a few different locations / countries. Checked every single one of them - all is fine.

Lasernet shouldn't be an issue, but... I know that someone messed up on this list page, I have checked on AOT.

Exactly as you said - I need help from developer, already spoke with one. If I will have a solution, I will share. It might be helpful for the future.

Thanks for now!
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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice shown in many lines on Settle open transactions

Hi nuttka,

I see.

Are all of your legal entities located in the same country/region or is the one that has the problem located in a different country/region?

I also see that you have a lasernet integration. Can this be a possible reason why things behave differently?

Irrespective of that, I would suggest that you get into contact with a technical expert because there is not much that you can do in the front end UI in my opinion.

Best regards,

Ludwig
nuttka 130 on at

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RE: Invoice shown in many lines on Settle open transactions

Thanks Ludwig. But still - strange. On other companies within this instance everything is fine...
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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice shown in many lines on Settle open transactions

Hi nuttka,

If things worked fine in your prior test environment then I would recommend that you talk to one of your system admins/developers for some help.

It might be the case that a recent update/modification is responsible for what you see and experience and your colleagues should be able to fix this.

Best regards,

Ludwig
nuttka 130 on at

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RE: Invoice shown in many lines on Settle open transactions

On older test environment it works fine.

Do you have idea, what parameter is responsible for that?
nuttka 130 on at

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RE: Invoice shown in many lines on Settle open transactions

Dear Ludwig,

I see duplicates. Please see, this is just one Invoice, but 4 lines. But it still should be displayed in Settle open transactions as 1 line:

I reset Usage data, (all), still the same.
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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice shown in many lines on Settle open transactions

Hi nuttka,

Are the amounts shown in the screenshot correct?

That is do you have to pay the different invoices in multiple installments or do you see duplicates?

In the latter case, have you already tried clearing your personalizations from this form, i.e. your usage data?

Best regards,

Ludwig