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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Sample Plugins Scenari...
Microsoft Dynamics CRM (Archived)

Sample Plugins Scenarios For The Telecom Industries

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Posted on by kiranjoe 15

Hello Everyone,

I am new to Dynamics CRM.

Can someone tell me the scenarios where we can use the plugin for the telecom industry?

Could you please explain some of the scenarios where they can be used.

Your Answers are most welcome.

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  • Suggested answer
    ashlega Profile Picture
    ashlega 34,477 on at

    Hi,

     You can use the plugins for just about anything that requires a bit more complex processing, but , for telecom, billing might be one of those since you probably won't be able to cover all those plans, discounts, per minute, per GB, etc details using out of the box pricing.

  • kiranjoe Profile Picture
    kiranjoe 15 on at

    Hello Alex,

    Thanks for your reply.

    Could you brief  me more about the scenarios you used before?

    And i didn't get the answer about the per minute and per GB ?

    could you please explain in brief.

  • Verified answer
    ashlega Profile Picture
    ashlega 34,477 on at

    Hi,

     you have all sort of payment plans in Telecom.. Think AT&T and mobile phones.. there can be customers on old plans, customers on new plans, customers on special plans, all sorts of discounts, different types of billing, different promotional offers, etc.

     There are companies offering billing engines for this, some of them are integrated with Dynamics (for example, here is one that I used to work for a few years ago: http://www.omniware.ca/ )

     What you would, often, do, you would create a set of custom entities to define the pricing structure, and, then, a set of plugins to actually do the billing calculations (or, possibly, to integrate with some external web service that would do the calculations). Either way, plugins are for the complex business logic (sometimes, it may seem not that complex, but there is an out-of-the-box limitation that you need to overcome using a plugin.. for instance, maybe you want to add a business rule that will use a formula to see if you can give that mobile plan to a particular client?)

  • kiranjoe Profile Picture
    kiranjoe 15 on at

    Thanks Alex for Spending your time for me. I got the ANSWER.

    Thanks Once again.

    I have One More Doubt as I am new to the Dynamics CRM as a fresher.

    Could you Please help with some of the interview Questions I am facing difficulty.

    Could you brief me the scenario what is most challenging task you faced till now ?

    Answers are welcome.

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