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We upgraded GP10 to GP2015 November 2015. Everything has appeared to function fine until today. Apparently no one has ever tested the customer statements. When we attempt to print statements, the results are the statement form with our logo on the top of the statement. Except it's just a blank form no data on the form at all.
Any assistance would be helpful, Thanks. Dave
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Dave, which of the recommendations assisted you - I am trying to figure out what you had to fix the situation.
Let us know a bit more detail.
Thanks for your input, my business department was able to resolve their issue based on your input. Thanks again, Dave
Hi,
As a first step, I'd recommend printing the default version of the report. If the default version prints fine, then the problem lies with the customized version of the report. If the default version also has the same problem, then I'd continue with Leslies fine recommendations.
Thanks,
Justin
Hi,
First thing I would do is to look in the RM Open table to make sure records exist that meet the criteria for being included on the statement.
I presume you haven't changed ANY of the settings on your statement ID, if you have, I would investigate those to make sure my statement ID is set to something that should retrieve records.
Next you have CheckLinks, and then Reconcile. Before running these routines - I might create a brand new statement ID and see if that works any better. You may be advised to run CheckLinks and Reconcile first, I can do the other things with everyone logged in. Also, sometimes these utilities can take a long time to run depending on how many customers and transactions you have.
Kind regards,
Leslie
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