Alerts Not Triggering on Action Center or email

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Posted on by CU09091357-0

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Hello,

I’m experiencing an issue with alerts in Dynamics 365 Finance and Operations where change-based alerts are not triggering any notifications, either in the Action Center (bell icon) or email, despite correct configuration.

Here’s a summary of the issue:

Created a change-based alert on a Batches field (expiration) using the standard "Create alert rule" option.
The alert rule is enabled
The batch job for "Change-based alerts" is running, recurring every 1 minute, and has no errors in the batch history.(even deleted the old job and recreated it)
My user is a System Administrator.
There are no errors or exceptions in the batch job history.

Thanks in advance for your help!

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Dynamics 365 Finance

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Diego Mancassola 422 on at

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Hello, prior to hypothesize any suggestion, can you provide us a screen shot of change rule?

Please also have a look on table EventCUD / EventInbox, using table browser, if there are any record related to Batch table.

There must be almost something in these table related to Batch to raise a the alert

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