Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics NAV forum
Suggested answer

Keyboard inactive when logging on Navision_Remote

Posted on by 20

Hi, a user is unable to login via navision_ remote as the keyboard is inactive.

The mouse is ok and able to copy past in the User ID field, however unable to paste in the password field.

The problem started suddenly after end of month in August.  No other user

has this problem and it occurs  both at home and at the office.

Any ideas??

  • AmetekJAC Profile Picture
    AmetekJAC 20 on at
    RE: Keyboard inactive when logging on Navision_Remote

    He appears to have no keyboard issues when using Remote desktop.  Could it help to reinstall the he navision_remote.rdp file?

  • KTA Profile Picture
    KTA 1,200 on at
    RE: Keyboard inactive when logging on Navision_Remote

    .rdp is remote desktop so it's based on terminal service (TS). Remote desktop has also some sort of configuration as keyboard itself. This is a more systems related issue.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 70,191 Super User 2024 Season 2 on at
    RE: Keyboard inactive when logging on Navision_Remote

    Hi, This looks like it could be a security setup issue. Maybe a windows update is causing it but it's not very easy to be sure. If other users have no problems, it means your server settings are fine.

    What happens if you don't connect to the NAV program directly and just open Remote Desktop?

  • AmetekJAC Profile Picture
    AmetekJAC 20 on at
    RE: Keyboard inactive when logging on Navision_Remote

    They start VPN then click on a remote_desktop shortcut with Navision_remote.rdp in the properties.

    This is not my field, filling in for our IT manager but I'm more inclined to think this is a hardware issue that

    only occurs via this particular link in Attain.

    Not sure what you mean by TS???

  • KTA Profile Picture
    KTA 1,200 on at
    RE: Keyboard inactive when logging on Navision_Remote

    What do you mean by remote? TS?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,570 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,683 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans