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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Keyboard inactive when...
Small and medium business | Business Central, N...
Suggested Answer

Keyboard inactive when logging on Navision_Remote

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Posted on by AmetekJAC 20

Hi, a user is unable to login via navision_ remote as the keyboard is inactive.

The mouse is ok and able to copy past in the User ID field, however unable to paste in the password field.

The problem started suddenly after end of month in August.  No other user

has this problem and it occurs  both at home and at the office.

Any ideas??

I have the same question (0)
  • KTA Profile Picture
    KTA 1,200 on at

    What do you mean by remote? TS?

  • AmetekJAC Profile Picture
    AmetekJAC 20 on at

    They start VPN then click on a remote_desktop shortcut with Navision_remote.rdp in the properties.

    This is not my field, filling in for our IT manager but I'm more inclined to think this is a hardware issue that

    only occurs via this particular link in Attain.

    Not sure what you mean by TS???

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,729 Super User 2025 Season 2 on at

    Hi, This looks like it could be a security setup issue. Maybe a windows update is causing it but it's not very easy to be sure. If other users have no problems, it means your server settings are fine.

    What happens if you don't connect to the NAV program directly and just open Remote Desktop?

  • KTA Profile Picture
    KTA 1,200 on at

    .rdp is remote desktop so it's based on terminal service (TS). Remote desktop has also some sort of configuration as keyboard itself. This is a more systems related issue.

  • AmetekJAC Profile Picture
    AmetekJAC 20 on at

    He appears to have no keyboard issues when using Remote desktop.  Could it help to reinstall the he navision_remote.rdp file?

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