Schedule Weekly Emails for same segments with different members

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Posted on by Hsac

Hi,

I have to create/schedule customer journey to send same email to different contacts on the weekly basis .

I have created a segment based on the condition (condition is create date within 7 days) and which shows new contact members every week.

for eg: week 1 contact members are a1,a2,a3

week 2: b1,b2,b3,b4..contact members [but not a1,a2,a3 ; segment wont show these records]

But the email is same to all the user and i want to schedule the journey to run for 2 months on the weekly basis. Each contact will receive only one email.

Do i need to use recurrence in customer journey?

Recurrence count :1,Recurrence interval (days) : 7

or specific day weekly on email settings in the customer journey? for eg: Wednesday etc.

Appreciate your advise on this.

Thanks,

Harinder

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Nya 29,060 on at

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Hi Harinder,

It is not recommended to set the journey as a recurring one, cause it will resend the email to the contacts who have received it.

According to your request, you just need to set the condition in the segment as the following screenshot.

I assume that you want to send an email to all new contacts at a certain point in time each week.

Then the schedule of the email in customer journey is a best choice, as you mentioned, specific day weekly on email settings in the customer journey.

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Hsac 20 on at

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Perfect! Thank you very much .much appreciated!

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Nya 29,060 on at

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Hi,

If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

If there is any further doubt, please do not hesitate to let me know.

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