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Customer experience | Sales, Customer Insights,...
Answered

Schedule Weekly Emails for same segments with different members

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Posted on by 20

Hi,

I have to create/schedule customer journey to send same email to different contacts on the weekly basis .

I have created a segment based on the condition (condition is create date within 7 days) and which shows new contact members every week. 

for eg: week 1 contact members are a1,a2,a3

week 2: b1,b2,b3,b4..contact members [but not a1,a2,a3 ; segment wont show these records] 

But the email is same to all the user and i want to schedule the journey to run for 2 months on the weekly basis. Each contact will receive only one email.

Do i need to use recurrence in customer journey? 

Recurrence count :1,Recurrence interval (days) : 7
or specific day weekly on email settings in the customer journey? for eg: Wednesday etc.
Appreciate your advise on this.
Thanks,
Harinder
I have the same question (0)
  • Verified answer
    Nya Profile Picture
    29,060 on at

    Hi Harinder,

    It is not recommended to set the journey as a recurring one, cause it will resend the email to the contacts who have received it.

    According to your request, you just need to set the condition in the segment as the following screenshot.

    pastedimage1631243395421v1.png

    I assume that you want to send an email to all new contacts at a certain point in time each week.

    Then the schedule of the email in customer journey is a best choice, as you mentioned, specific day weekly on email settings in the customer journey.

    pastedimage1631243713061v2.png

  • Hsac Profile Picture
    20 on at

    Perfect! Thank you very much .much appreciated!

  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

    pastedimage1631494407081v1.png

    If there is any further doubt, please do not hesitate to let me know.

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