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Customer experience | Sales, Customer Insights,...
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Regarding the notes field in Timeline

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Why I not able to add regarding data for notes column in D365 CRM in timeline unlike tasks.
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  • Suggested answer
    Tom_Gioielli Profile Picture
    3,084 Super User 2026 Season 1 on at
    There are two possible issues here, you should check both.
     
     
    If this answer helped, please consider marking as verified.
  • Suggested answer
    Daivat Vartak (v-9davar) Profile Picture
    7,841 Moderator on at
    Hello SV-08051242-0,
     

    You've hit upon a key difference in how the Timeline control handles the "Regarding" field for different activity types like Notes and Tasks.

    The behavior you're observing is by design in Dynamics 365 (Power Apps).

    Here's why you typically can't directly set or see the "Regarding" field for Notes within the Timeline in the same way you can for Activities like Tasks, Appointments, and Emails:

    • Notes are inherently linked to the record they are created on. When you add a Note from the Timeline of an Account, Contact, Opportunity, etc., the "Regarding" field is automatically set to that specific record. The system assumes the context of where you are adding the note.

    • Activities (like Tasks) are more independent. You can create a Task from various places, and it might not initially be directly related to a specific record. Therefore, the "Regarding" field is crucial for explicitly linking the Task to an Account, Contact, Opportunity, etc. The Timeline for an entity shows the Tasks related to that entity via the "Regarding" field.

       

    In essence:

    • Notes: The "Regarding" context is the record where you are viewing the Timeline.

    • Activities: The "Regarding" field explicitly defines the link to other records.

    •  

    How to "See" the "Regarding" for Notes:

    While you don't explicitly set it when creating a Note from the Timeline, the "Regarding" information is the record you are currently on. To see which record a specific Note is "Regarding":

    1. Open the Note record: Click on the specific Note item in the Timeline.

    2. View the Note form: The "Regarding" field will be automatically populated with the record you were on when the note was created.

    3.  

    Why the Difference?

    This design streamlines the process of adding notes. When you're on an Account and want to add a quick note about it, the system assumes that note is "Regarding" that Account, saving you an extra step of explicitly linking it.

    If your goal is to have a Note that is "Regarding" a different record than the one you're currently on in the Timeline:

    You would typically need to:

    1. Navigate to the other record.

    2. Go to its Timeline and add the Note from there.

    3. Alternatively, you could create a Note from the "Notes" area (if visible in your navigation) and then explicitly set the "Regarding" field before saving.


    4.  

    In summary, you can't directly set the "Regarding" for Notes within the Timeline because it's implicitly set to the record you are viewing. For Activities like Tasks, the "Regarding" field serves to explicitly link them to records.

    Does this explanation clarify why you're seeing this behavior? Let me know if you have any other questions.

     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.
     
    My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.
     
    Regards,
    Daivat Vartak

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