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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Generating invoice to ...
Microsoft Dynamics GP (Archived)

Generating invoice to email freezing Dynamics session

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Posted on by dallas4u 295

We have around 6 users who send invoices to customers through email in Dynamics.  Generating the email will work 3 times, 5 times, it varies... before Dynamics will completely freeze up generating the invoice to email.  When it freezes it shows the "Generating E-Mail" window, but no email is generated, none sitting in the Outbox, nothing... Dynamics is totally frozen and will not continue or un-freeze (one user left it frozen for 45 min).  From this point we have to open Task Manager and end Dynamics.exe.

There doesn't look to be any excessive CPU or memory usage at these times from Dynamics or any other application.  This is on a Terminal Server (or Remote Desktop Services) on 2008 Std R2.  There can be around 20 users connected to this server at a time, but when this happens nothing else seems excessive or out of the ordinary.  I have unchecked the option on the Adobe PDF printer to "Rely on System Fonts Only", no difference.  There was a PDF-XChange printer installed with our Mekorma MICR install, and this has been uninstalled as well.

Any other ideas on where to look?

*This post is locked for comments

  • Chris Voisey Profile Picture
    Chris Voisey 135 on at
    RE: Generating invoice to email freezing Dynamics session

    No, we have not disabled the Office web component.  Even with the component, we still had this issue.

    Since disabling the particular COM add-ins, we have not had this issue.

  • Suggested answer
    babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... 10 on at
    RE: Generating invoice to email freezing Dynamics session

    Hi Chris,

    Are you saying the you have disabled Office web component because GP require this.  Please refer the following post from the community, I have followed the same and it worked for me.  

    community.dynamics.com/.../110463.aspx

    Thanks,

    Babu

  • Chris Voisey Profile Picture
    Chris Voisey 135 on at
    RE: Generating invoice to email freezing Dynamics session

    To be clear, our environment is not running from terminal, it is server-client.

    PDF specific, COM add-ins we disabled were:

    Word - Acrobat PDFMaker Office COM Addin

    Outlook - PDFMOutlook

    We also disabled all third party add-ins.

    Everything processes as expected.

  • Suggested answer
    babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... 10 on at
    RE: Generating invoice to email freezing Dynamics session

    We have debugged this problem and fixed by doing following 2 things.

    1) Turn off DEP on the terminal server

    2) Install Office 2003 web component

    After doing this the freezing problem stopped.  Hope this helps.

    Thanks,

    Babu

  • dallas4u Profile Picture
    dallas4u 295 on at
    RE: Generating invoice to email freezing Dynamics session

    Question... when our users email invoices from Dynamics the invoice gets attached as a PDF in Outlook.  Does messing with a PDF wiring add-in break generating the invoice as a PDF?  Does your company generate invoices as PDFs in Dynamics and did this cause any issues you are aware of?

  • Chris Voisey Profile Picture
    Chris Voisey 135 on at
    RE: Generating invoice to email freezing Dynamics session

    My apologies for the hasty post.

    During the time the remittances were generated, the key item I noted was an application error log message:

    "MSOIDSVC.EXE cannot be found"

    A little bit of research lead me to the suggestion that hardware acceleration be disabled.

    This seemed to help, though the issue would still pop up.

    Another suggestion was disabling certain COM add-ins, and that definately seems to have worked.  We've managed to go several weeks now without this issue, where it was a at least a weekly occurance.

    The COM add-ins that I disabled were any related to PDF writing & an add-in from a third party paperless product.

  • dallas4u Profile Picture
    dallas4u 295 on at
    RE: Generating invoice to email freezing Dynamics session

    Chris, I don't completely understand... from the last part of your sentence stating "...seems to have done the trick" are you saying just disabling the unnecessary COM addins in Outlook and Word worked, or are you saying you have to do that AND add the registry setting to disable hardware acceleration as well?

    Thank you for clarifying... this has been an ongoing issue that we would LOVE to figure out!

  • Chris Voisey Profile Picture
    Chris Voisey 135 on at
    RE: Generating invoice to email freezing Dynamics session

    I believe we may have tracked down the source of this issue in our environment.

    Based from an error noted in the application log:

    Disabled hardware acceleration.

    1. Run regedit (Win + R ; "regedit")

    2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common

    3. Create a New Key and name it "Graphics"

    4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.

    5. Enter Value data as 1

    Disabling unneccesary com addins in outlook & in word seems to have done the trick.

    1. Run Word and Outlook in safe mode (ctrl + click)

    2. Go to File - Options

    3. Go to Add-ins

    4. Choose COM Add-ins and press Go...

    5. Disable as neccesary.

  • babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... 10 on at
    RE: Generating invoice to email freezing Dynamics session

    Hello All, we have similar issues when users are doing sales invoicing or doing purchase order where they do multiple transactions or scrolling any transactions on batch the GP will freeze for few min.  This will come back sometime or we have to end task the GP and login again.  We use GP on remote terminal server 2008 and GP 10 any comments or suggest will be very helpful.

  • dallas4u Profile Picture
    dallas4u 295 on at
    RE: Generating invoice to email freezing Dynamics session

    Thanks... would love to keep this thread open to hear possible solutions, recommendations, etc.

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