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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Generating invoice to ...
Microsoft Dynamics GP (Archived)

Generating invoice to email freezing Dynamics session

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Posted on by dallas4u 295

We have around 6 users who send invoices to customers through email in Dynamics.  Generating the email will work 3 times, 5 times, it varies... before Dynamics will completely freeze up generating the invoice to email.  When it freezes it shows the "Generating E-Mail" window, but no email is generated, none sitting in the Outbox, nothing... Dynamics is totally frozen and will not continue or un-freeze (one user left it frozen for 45 min).  From this point we have to open Task Manager and end Dynamics.exe.

There doesn't look to be any excessive CPU or memory usage at these times from Dynamics or any other application.  This is on a Terminal Server (or Remote Desktop Services) on 2008 Std R2.  There can be around 20 users connected to this server at a time, but when this happens nothing else seems excessive or out of the ordinary.  I have unchecked the option on the Adobe PDF printer to "Rely on System Fonts Only", no difference.  There was a PDF-XChange printer installed with our Mekorma MICR install, and this has been uninstalled as well.

Any other ideas on where to look?

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  • Richard Whaley Profile Picture
    Richard Whaley 25,195 on at

    This is not something you would want to do on a regular basis but try printing 3 invoices to email, close out of GP and restart, do 3 more, exit and restart, and repeat that a total of 4 times.  If this lets you continue to send emails 3 at a time, then you DO have a resource issue. (Closing GP and restarting will release Resources)

  • dallas4u Profile Picture
    dallas4u 295 on at

    When you say restart, do you mean the server that Dynamics is hosted on?  That would be near impossible with so many users using it daily.  These users can send one at a time, multiples at a time, it doesn't seem to matter... eventually it freezes on them at a various time.  We have PRTG monitoring the CPU and memory usage on this and another GP server and neither seem to hit the 85% threshold.

  • Community Member Profile Picture
    Community Member on at

    What type of resources are you thinking of?

    We are now doing a SQL Profiler looking for deadlocks.  

    I will ask the staff to restart Dynamics client prior to doing any invoice emailing, to see if this prevents the issue from occurring.

    More information:

    This occurs sporadically.   It can occur when they email a single invoice...or multiple.  It doesn't appear tied to the # of invoices that they attempt.

    David May

  • Community Member Profile Picture
    Community Member on at

    My company experiences the same issue. We are running GP2010 via TS and it will lock up. I boot her from GP, kill the session and have her login again and it always works. Like others have said, it could be emailing a single invoice or a batch of 200 and it is very sporadic.

  • dallas4u Profile Picture
    dallas4u 295 on at

    Pushing this back to the top... wondering if anyone has any other suggestions to try?

    We feel we have looked at just about everything and the problem seems to crop up daily.

    Thanks for ANY help anyone can give!

  • Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,058 Moderator on at

    Dallas4U,

    I'm going to play the devil's advocacy... but have you tried to execute the same kind of operations from a workstation with a local installed GP client ?  What version of Office is installed on the Terminal Server ?

    We use Citrix and don't use that much Invoice mailing out of GP, though I tested it a couple of time, but never encountered an issue with 'freezing' GP sessions...

  • dallas4u Profile Picture
    dallas4u 295 on at

    We haven't tried installing the client on a local PC and trying it.  Possibly something to consider doing, though!  We have Office 2010 Professional (32bit) installed on the Terminal/Remote Desktop Server... same version on all PCs as well.

  • dallas4u Profile Picture
    dallas4u 295 on at

    Pushing this back up to the top to see if any new info or anyone new that may be looking may have any ideas??

  • Chris Voisey Profile Picture
    Chris Voisey 135 on at

    Having very similar issue as well.  

    In, my case, GP seems to randomly lock up when processing email remittances.

    It seemed at first that ensuring that the VS Tools for Office seemed to help a lot.

    Though it has not gone away.

    Disabling anti-virus and malware while processing seems to help too.

    Any other suggestions would be great.

  • Chris Voisey Profile Picture
    Chris Voisey 135 on at

    After running the debugger, it seems that there was a security issue with our check printer/preview page.

    I'll update whether correcting this works or not.

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