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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Opportunity form not ...
Microsoft Dynamics CRM (Archived)

Opportunity form not opening after upgrade from Dynamics 2016 to Dynamics 365

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Posted on by Sravan Kumar Chandh... 140

Hello Team,

We are unable to open OOB opportunity form after upgrading from MSCRM 2016 to Dynamics 365 (online). We are facing with the below popup . PackageError.JPG

Downloading log file didn't give any information other than that a generic error occurred. Being an online environment we couldn't trace it any further. Is creating another form and replicating all the work done on OOB form the only solution?

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I have the same question (0)
  • Suggested answer
    MihirShah Profile Picture
    MihirShah 4,038 on at

    Did you try in a different browser?

    Try IE or Chrome browser.

  • Suggested answer
    ntn32 Profile Picture
    ntn32 401 on at

    Hi Sravan,

    As Mihir said check in different browsers and check with clearing cache as well.

    Replicating the OOB form will help, there is another option to get back the old form without much effort.

    If you have another instance for your organization like Sandbox / Production where this issue is not occurring then follow below steps

    1. Create a new solution

    2. Add opportunity main form.( The one which you need)

    3. Push the solution to you upgraded instance.

    By performing the above steps will restore back the form.

    Regards,

    Nitin

    Mark verified if this answers your question

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