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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / NAV dynamics client Crash
Small and medium business | Business Central, N...
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NAV dynamics client Crash

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Posted on by Community Member

Hi All,

One of our users is experiencing a  bug in NAV  due to display issues. With over 30 users using NAV, only this 1 is experiencing the error.

So every so often when opening a sales quote, the classic client has display issue where the font sizes and menu buttons go big. After this the application crashes.

I have tried changing the high DPI settings but this doesnt work. The user experiences a crash every so often randomly and happens around 4 times. 

I ahve also checked to see if NAV is using a high amount of CPU or memory but its not.

Please could someone help? Have attached a screenshot 

pastedimage1611749705736v1.png

I have the same question (0)
  • Lars Lohndorf-Larsen Profile Picture
    Lars Lohndorf-Larsen on at

    Hello,

    I would suggest: 1)  Delete the .zup file, and if that doesn't work, 2) rebuild that machine. Rebuilding a PC nowadays does not take that long, and may be faster than keep crashing.

    The version is not clear, so I cannot remember exactly where the .zup file is, possibly in %appdata%\Microsoft\Microsoft Dynamics NAV, or in worst case install Process Monitor from www.sysinternals.com (will get redirected to a Microsoft website), and then take a trace and search it for .zup, and delete that. .zup contains user-specific filters and customization, so if this .zup file has got corrupt, it could explain why the client crashes for this user on this page.

    Hope this helps.

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,243 Super User 2025 Season 2 on at

    Check this and try to delete any personalization for that user

    dynamicsuser.net/.../how-to-reset-user-specified-settings

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