Hello,
We'd like to implement a process where an item returned on a Sales Order moves back into stock as a "refurbished" part number. This will eliminate returning the part at full value and required adjustements to correct it after the fact. This rule would be implied 100% of the time.
Is there 3rd party applicaiotn that allows for that functionality?
Thank you,
Donnette
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Frank,
I'm not following this one. You have item 123 in inventory. Item 123 is returned by the customer and the company refurbs it and wants to put it back on the shelf with a different item number, say 123R. It would be ideal if the returned item could magically change into the refurb item number, since a refurbed item cannot be sold as 'new'.
I'm not following how the customer item number comes into play. It's late and my mind is probably not running on all gears, but I don't follow the logic. Could you 'splain it to me?
Kind regards,
Leslie
I haven't tested all this but how about setting up your refurbished item number with the reduced value on it and then setting up a Customer Item Number for the refurbished item that reflects the regular (non-refurbished) item number. You could mod the Return document to show the regular item number on it for the customer but when you process the return, it would actually be returning the refurbished item number and value to stock.
Donnette,
The default behavior for GP is to move the item to a 'returned' item type. The theory here was that a returned item should not go into 'on hand' until it has been inspected. You would then transfer the item from the 'returned' type to the 'on-hand' type.
I do not know of any application that will let you transform the returned item to another item number, but I understand what you want to do and it could be very helpful. In fact, I think it's a good idea for future functionality and recommend that you post it on Microsoft\connect.
I have several clients that could benefit from this functionality. A workaround that we use first requires using lot numbers on the items so that the refurbished items are brought back in using the 'refurbished' lot ID. They have created a 'refurbish' item number that is actually a kit item type and they add the original item number as a component of the kit. The kit only has the one component.
It's difficult to track the refurbished items using this approach, so I have others doing the same kind of thing, except they use an assembly. The benefit of the assembly is that you can track quantities and put it back on the shelf. They have a SmartList reminder that monitors the Returned item type so that they know when they have items they need to deal with to get them back to an 'on-hand' quantity, but change their part number so that they are identifiable as refurbished.
Kind regards,
Leslie
You can check out the Microsoft Pinpoint site for information on Partners, Applications, and Services that may meet your needs:
Thanks!
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Partner Online Technical Community
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