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Hi,
After configuring D365 app for outlook everything is working fine but D365 icon not appearing on outlook ribbon.
(outlook 2013)
I thought it was version of outlook problem but it is working fine for other users who is having same outlook version.
Can you please help me in resolving this issue.
Thanks,
Rajeev
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So it is just 1 user? I would try temporarily disabling any add-ins that they have for Outlook to see if the icon comes up there. Can you put a picture of the ribbon bar for us? It can be so many things. But would try the add-in piece first. Some add-ins do crazy things with the ribbon. Also check the users event log to see if there are any errors for the app in there.
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