Dynamics 365 Omnichannel for Customer Service: Is Fax Supported?

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Posted on by D365EL

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Hello Community,

Does anyone know if there is a way to support fax using Omnichannel in D365 for Customer Service? If anyone could share the use cases and how it's implemented that would be great.

Thanks!

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Hi Partner,

unfortunately, Currently not supported!

You can refer to the documentation to know which channels are supported at this stage

https://learn.microsoft.com/en-us/dynamics365/customer-service/channels

But you can create a new idea through the below URL, then ask your colleagues to raise up the votes.

Ideas (dynamics.com)

Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.

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