Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics NAV forum
Suggested answer

Customer account status at NavCom is 'No Account' after upgrade to NAV 18

Posted on by 5

Hello!

Last month we upgraded from NAV 15 to NAV 2018 and from Magento 1 to Magento 2.

We run multiple webshops and have like 30+K accounts.
Our problem is that all the accounts have the status 'No Account'

Customers are not able to log in and are not able to request a new password.
The couple accounts we did activate loose their status after every NAV update.

Is there any chance to activate all the accounts at once?
Like I said. We have 30+K accounts which are not able to buy.

Thanks in advance!

Andy

Categories:
  • Suggested answer
    THE Italian Profile Picture
    THE Italian on at
    RE: Customer account status at NavCom is 'No Account' after upgrade to NAV 18

    This is a custom development and it is quite hard to give a response. I would definitively ask your CSP Partner or reseller to troubleshoot this problem or hire a 3rd party freelance expert within this specific segment.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,532 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,501 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans