News and Announcements icon

Dynamics 365 CommunityForums Microsoft Dynamics NAV forum Customer account statu...

Microsoft Dynamics NAV forum

Suggested answer

Customer account status at NavCom is 'No Account' after upgrade to NAV 18

(0) Share

Report

Report

Posted on by AndyNL

5

Hello!

Last month we upgraded from NAV 15 to NAV 2018 and from Magento 1 to Magento 2.

We run multiple webshops and have like 30+K accounts.
Our problem is that all the accounts have the status 'No Account'

Customers are not able to log in and are not able to request a new password.
The couple accounts we did activate loose their status after every NAV update.

Is there any chance to activate all the accounts at once?
Like I said. We have 30+K accounts which are not able to buy.

Thanks in advance!

Andy

Categories:

Install and Upgrade

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

THE Italian on at

Like (0)

Report

RE: Customer account status at NavCom is 'No Account' after upgrade to NAV 18

This is a custom development and it is quite hard to give a response. I would definitively ask your CSP Partner or reseller to troubleshoot this problem or hire a 3rd party freelance expert within this specific segment.

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 290,532 Super User 2024 Season 2

#2

Martin Dráb 228,501 Most Valuable Professional

#3

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans