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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Where is heatmap?
Customer experience | Sales, Customer Insights,...
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Where is heatmap?

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Posted on by Sunilkumar 104
Where can I find email heatmap in real time marketing?
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    We checked our sources and found the following sentence in the official documentation
     
    "The default content-settings record must be live before you can send any marketing emails or view heatmaps on Insights pages. "
     
    This means we can find /HeatMap/ in the insights tab of Email. But the Insights tab only exists in the OBM MKT Email.
    Please refer to the documentation in the link below
    https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/known-issues#marketing-emails
     
    After the September 2023 update OBM has been phased out and the new version of RTM Email does not have this tab.
     
    If you think this feature is indispensable, we recommend you to use the link below to propose your idea.
    https://experience.dynamics.com/ideas/
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang
  • PB-16050728-0 Profile Picture
    PB-16050728-0 13 on at
    I also miss the heatmap!
    How do you easily see wich content performed and what links were clicked in an email newsletter? 

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