web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Where is heatmap?
Customer experience | Sales, Customer Insights,...
Unanswered

Where is heatmap?

(1) ShareShare
ReportReport
Posted on by Sunilkumar 104
Where can I find email heatmap in real time marketing?
I have the same question (0)
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    We checked our sources and found the following sentence in the official documentation
     
    "The default content-settings record must be live before you can send any marketing emails or view heatmaps on Insights pages. "
     
    This means we can find /HeatMap/ in the insights tab of Email. But the Insights tab only exists in the OBM MKT Email.
    Please refer to the documentation in the link below
    https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/known-issues#marketing-emails
     
    After the September 2023 update OBM has been phased out and the new version of RTM Email does not have this tab.
     
    If you think this feature is indispensable, we recommend you to use the link below to propose your idea.
    https://experience.dynamics.com/ideas/
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang
  • PB-16050728-0 Profile Picture
    PB-16050728-0 13 on at
    I also miss the heatmap!
    How do you easily see wich content performed and what links were clicked in an email newsletter? 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 180 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 123

#3
CU11031447-0 Profile Picture

CU11031447-0 100

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans