web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Where is heatmap?
Customer experience | Sales, Customer Insights,...
Unanswered

Where is heatmap?

(1) ShareShare
ReportReport
Posted on by Sunilkumar 96
Where can I find email heatmap in real time marketing?
I have the same question (0)
  • PB-16050728-0 Profile Picture
    PB-16050728-0 13 on at
    Where is heatmap?
    I also miss the heatmap!
    How do you easily see wich content performed and what links were clicked in an email newsletter? 
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Where is heatmap?
    Hi,
     
    We checked our sources and found the following sentence in the official documentation
     
    "The default content-settings record must be live before you can send any marketing emails or view heatmaps on Insights pages. "
     
    This means we can find /HeatMap/ in the insights tab of Email. But the Insights tab only exists in the OBM MKT Email.
    Please refer to the documentation in the link below
    https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/known-issues#marketing-emails
     
    After the September 2023 update OBM has been phased out and the new version of RTM Email does not have this tab.
     
    If you think this feature is indispensable, we recommend you to use the link below to propose your idea.
    https://experience.dynamics.com/ideas/
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Rishabh Kanaskar Profile Picture

Rishabh Kanaskar 258

#2
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 182

#3
Tom_Gioielli Profile Picture

Tom_Gioielli 129 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans