Skip to main content
Post a question

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id : F0GhifN/O7k+h/JDIdkvPh
Microsoft Dynamics CRM (Archived)

No Eligible Users for Microsoft Dynamics 365 App for Outlook

Like (0) ShareShare
ReportReport
Posted on 22 Dec 2016 12:09:14 by 100

We use Microsoft Dynamics CRM 2016 with December update installed and Exchange 365 in our company. We have configured ADFS with the Add-AdfsClient command to allow CRM App. We also have all mailboxes enabled and configured to Server-Side configuration. They have Use Dynamics 365 App for Outlook privilege. However, none of these mailboxes is visible in All Eligible Users view in CRM (Settings -> CRM App for Outlook). Also, none of the users sees the web app in his Outlook.

What should we do to make CRM App for Outlook visible and working?

Many thanks, Jiří

*This post is locked for comments

  • Carlo Bellomo Profile Picture
    on 21 Sep 2017 at 12:07:03
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Hi,
    I had the same problem.
    As a workaround I have created a new security role directly on every child business unit; each security role contains the minimum requirements for app distribution.
    If you assign this specific security role to each user of the child business unit, they become eligible.

  • Community Member Profile Picture
    on 28 Apr 2017 at 09:24:21
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Nice to see somebody is facing my problem... Did you get a fix right now? For me it is still the same.

  • jiri.pesik Profile Picture
    100 on 03 Mar 2017 at 13:56:41
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    I was contacted by Microsoft Support a few minutes ago. They explained to me that this is known issue and Microsoft is already working on it. However, we have no information when the bug fix is released.

  • Ryan Maclean Profile Picture
    3,070 on 02 Mar 2017 at 14:22:41
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Have you tested and enabled the mailboxes as an Office 365 Global Admin (i.e. not just the CRM Administrator)?  I had the same issue when I tried to enable the mailboxes with my CRM admin account, but using the O365 Global Admin account solved the problem.

  • jiri.pesik Profile Picture
    100 on 02 Mar 2017 at 11:38:40
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    I have reported this problem to Microsoft.

  • BusyIntelligence Profile Picture
    560 on 22 Feb 2017 at 22:31:39
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Same thing over here. Only members of the top business unit are eligible :(

  • jiri.pesik Profile Picture
    100 on 17 Feb 2017 at 09:14:08
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Dear Jos,

    unfortunately, we have not found the solution yet. I will write it here as soon as we find it.

  • JosB Profile Picture
    on 16 Feb 2017 at 10:24:53
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Jiri,

    is see the same thing happening in our Dynamics365. Did you find a solution for this?

    Best regards, Jos

  • jiri.pesik Profile Picture
    100 on 07 Feb 2017 at 08:25:52
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Hello Andreas,

    we have Exchange Online.

    We found out another strange thing. I see users from TOP Business Unit as Eligible Users. But I do not know why. If I add a user into TOP Business Unit, it becomes Eligible User.

    This is not a problem with user rights. Even admin users are not Eligible Users when they are in a different BU.

  • Community Member Profile Picture
    on 27 Jan 2017 at 11:52:14
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Hello. Tenfold can also help in integrating Microsoft Office 365 and Microsoft and enabling click to dial in Outlook. They also support MS Dynamics integration. Our click to dial also works on webpages opened in Chrome. www.tenfold.com/.../dynamics

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,884 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,760 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans
Loading complete