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Session Id : F0GhifN/O7k+h/JDIdkvPh
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / No Eligible Users for ...
Microsoft Dynamics CRM (Archived)

No Eligible Users for Microsoft Dynamics 365 App for Outlook

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Posted on 22 Dec 2016 12:09:14 by jiri.pesik 100

We use Microsoft Dynamics CRM 2016 with December update installed and Exchange 365 in our company. We have configured ADFS with the Add-AdfsClient command to allow CRM App. We also have all mailboxes enabled and configured to Server-Side configuration. They have Use Dynamics 365 App for Outlook privilege. However, none of these mailboxes is visible in All Eligible Users view in CRM (Settings -> CRM App for Outlook). Also, none of the users sees the web app in his Outlook.

What should we do to make CRM App for Outlook visible and working?

Many thanks, Jiří

*This post is locked for comments

  • Carlo Bellomo Profile Picture
    Carlo Bellomo on 21 Sep 2017 at 12:07:03
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Hi,
    I had the same problem.
    As a workaround I have created a new security role directly on every child business unit; each security role contains the minimum requirements for app distribution.
    If you assign this specific security role to each user of the child business unit, they become eligible.

  • Community Member Profile Picture
    Community Member on 28 Apr 2017 at 09:24:21
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Nice to see somebody is facing my problem... Did you get a fix right now? For me it is still the same.

  • jiri.pesik Profile Picture
    jiri.pesik 100 on 03 Mar 2017 at 13:56:41
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    I was contacted by Microsoft Support a few minutes ago. They explained to me that this is known issue and Microsoft is already working on it. However, we have no information when the bug fix is released.

  • Ryan Maclean Profile Picture
    Ryan Maclean 3,070 on 02 Mar 2017 at 14:22:41
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Have you tested and enabled the mailboxes as an Office 365 Global Admin (i.e. not just the CRM Administrator)?  I had the same issue when I tried to enable the mailboxes with my CRM admin account, but using the O365 Global Admin account solved the problem.

  • jiri.pesik Profile Picture
    jiri.pesik 100 on 02 Mar 2017 at 11:38:40
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    I have reported this problem to Microsoft.

  • BusyIntelligence Profile Picture
    BusyIntelligence 560 on 22 Feb 2017 at 22:31:39
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Same thing over here. Only members of the top business unit are eligible :(

  • jiri.pesik Profile Picture
    jiri.pesik 100 on 17 Feb 2017 at 09:14:08
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Dear Jos,

    unfortunately, we have not found the solution yet. I will write it here as soon as we find it.

  • JosB Profile Picture
    JosB on 16 Feb 2017 at 10:24:53
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Jiri,

    is see the same thing happening in our Dynamics365. Did you find a solution for this?

    Best regards, Jos

  • jiri.pesik Profile Picture
    jiri.pesik 100 on 07 Feb 2017 at 08:25:52
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Hello Andreas,

    we have Exchange Online.

    We found out another strange thing. I see users from TOP Business Unit as Eligible Users. But I do not know why. If I add a user into TOP Business Unit, it becomes Eligible User.

    This is not a problem with user rights. Even admin users are not Eligible Users when they are in a different BU.

  • Community Member Profile Picture
    Community Member on 27 Jan 2017 at 11:52:14
    RE: No Eligible Users for Microsoft Dynamics 365 App for Outlook

    Hello. Tenfold can also help in integrating Microsoft Office 365 and Microsoft and enabling click to dial in Outlook. They also support MS Dynamics integration. Our click to dial also works on webpages opened in Chrome. www.tenfold.com/.../dynamics

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