Payables Transaction Entry Window - Input Error

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Posted on by TPGPM1

We're experiencing an error with the Payables Transaction Entry window, and have determined that it's not specific to any user or GP instance. It also seems to be limited to a specific Company only.

Whenever a user inputs dollar values into the Payables Transaction Entry window then tabs or clicks on another field, the dollar value disappears and resets back to $0.00. It seems that only this windows is effected - no errors anywhere else in the system.

We have tried restarting our SQL server and running Check Links on the Purchasing module without success. Any suggestions are greatly appreciated! Thanks.

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Bill Campbell 10 on at

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RE: Payables Transaction Entry Window - Input Error

Can you post a solution to this problem if you have resolved it - and if not, can you post more details about the configuration difference between one of the companies that works and this one.

Look for the differences not the similarities and that is where the problem will spring from.
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coquisalsa 2,725 on at

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RE: Payables Transaction Entry Window - Input Error

I would firstly check if the Payables Transaction form has been customized. Check the following types of customization:

* Alternate form

* Modified form

* Modified with VBA form

There are also 2 log files which can help you to find out what is happening behind the scene: Script.log & Dexsql.log:

* Script.log is basically a log file of the Dexterity code that runs when you perform a specific task.
https://support.microsoft.com/en-us/kb/850774

* Dexsql.log file is a helpful tool that can frequently provide more information to troubleshoot issues.
https://support.microsoft.com/en-us/kb/850996

Another tool you can use is the SQL profiler.

I hope this help