Our users are working on a dashboard where there are queue items available to work on, when they are ready to work on an item they have to pick the queue item with the OOB pick button, once they are picking the item they have to go in the record to work on the item, I'm wondering if we can have a JS to automatically open the picked record?
Thanks for your response, I followed your guidance with ribbon workbench and added as a parameter the Crm Parameter FirstSelectedRecord, but I'm getting the GUID of the object of the queue item, is there any way i can get the actual GUID of the queue item itself and not from the related object?
Hi salmy,
Yes, you could do it. However, you need to override the OOB function of Pick Button with you custom JS function. Because when you pick queue item, there is a pop-up window and you could not bind your JS function to Pick Button in this window.
So you need to first customize the Pick Button's command by Ribbon Workbench.(Please backup your solution) Then you could open a conform dialog to ask users if they want to remove from queue or not. If yes, you need remove it first and then using navigateTo function to open the record. If no, you could just open the record.
Here is the sample of navigateTo function:
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