Hi All,
My org is trying to encourage users to spend as much time as possible on CRM itself and initiate / record interactions from within the web or mobile / tablet clients also most of the users are accessing from multiple locations. It is CRM 2013 Online, single-sign on, most users access web outlook, etc.. which makes it difficult to "sell" them the Outlook Client. What I am trying to work out is if there is a way that when an email is initiated from say web client the response to this email is also recorded back without relying on manually selecting the "Track" button within the Outlook client? ANY thoughts appreciated :-) there seems to be a lot of information of all the sync or tracking in general but after substantial amount of time testing all tracking options, research online and conversations with other CRM colleagues there doesn't seem to be too much information on responses tracked in this scenario.. :-(
Many Thanks!
Adriana
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