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We entered the RMA sales order in February. I guess they went back and forth on whether we were going to ship them a new unit. Then the shipping guy was told yes, ship it so he fulfilled it on 6/11 but then, last minute he was told no, don't ship it.
So, the order never shipped for real but it got fulfilled. It was never invoiced, only fulfilled. When I first looked at it there was a serial number in the fulfillment inquiry screen cause this part was serialized.
But when I looked at the transaction history for the report it showed nothing so I figured I was safe to void the sales order.
I guess I should have done a return against it? but I don't know what I would have applied that against? Maybe I should have invoiced it then done a return and applied that??
Anyhow, now it is voided so not sure how to recover from that.
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In the future, go into the fulfillment screen and change the quantity fulfilled to 0. That will release the serial number. The quantity was not decreased as the order had not been invoiced but the serial number was reserved.
You should be able to go into the serial number master table, find the serial number/item number combination, and delete the information on the sales order so the serial number is available again (quantity sold=0)
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