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Customer experience | Sales, Customer Insights,...
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business rule not deactivating . throwing a dubplicate record error

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Posted on by 32

i'm having issues with some of my business rules .  I can deactivate them.  when I try I get a duplicate record insertion error.   I get the same error when I try to migrate the business rule in ether a managed r unmanaged solution (where this issue started for us) .    

here are the parameters : 

- on premise instance, version 9.0.15.9 

- this is the first migration after we applied the 9.0.15.9 patch (we were on the October 2019 patch before that) 

- I can activate / deactivate the business in our sandbox environments

- the business rules are set to Entity scope

has anyone seen this error ?   is there anyone that know which entity I need to delete the record from to remove the duplicate error . 

I have the same question (0)
  • kunihih Profile Picture
    on at

    Try collecting Dynamics traces via the method explained below.

    support.microsoft.com/.../how-to-enable-tracing-in-microsoft-dynamics-crm

    The traces should shed more light on what is blocking the deactivation. If you need help analyzing the traces I recommend you raise a ticket with Microsoft.

  • Suggested answer
    Chris4300 Profile Picture
    145 on at

    Hello Martin,

    Hope you are doing well.

    Please take a look at the below articles:

    community.dynamics.com/.../587656

    community.dynamics.com/.../613649

    In one of the articles, it was suggested that a this issue did occur after a recent update and was fixed by a reboot (maybe).

    Regards,

    Chris

  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at

    Hi,

    Can you try IIS reset on your CRM server. Also restart Async services.

    Please mark my answer verified if I were helpful!

  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at

    Hi,

    Can you try IIS reset on your CRM server. Also restart Async services.

    Please mark my answer verified if I were helpful!

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