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i'm having issues with some of my business rules . I can deactivate them. when I try I get a duplicate record insertion error. I get the same error when I try to migrate the business rule in ether a managed r unmanaged solution (where this issue started for us) .
here are the parameters :
- on premise instance, version 9.0.15.9
- this is the first migration after we applied the 9.0.15.9 patch (we were on the October 2019 patch before that)
- I can activate / deactivate the business in our sandbox environments
- the business rules are set to Entity scope
has anyone seen this error ? is there anyone that know which entity I need to delete the record from to remove the duplicate error .
Hi,
Can you try IIS reset on your CRM server. Also restart Async services.
Please mark my answer verified if I were helpful!
Hi,
Can you try IIS reset on your CRM server. Also restart Async services.
Please mark my answer verified if I were helpful!
Hello Martin,
Hope you are doing well.
Please take a look at the below articles:
community.dynamics.com/.../587656
community.dynamics.com/.../613649
In one of the articles, it was suggested that a this issue did occur after a recent update and was fixed by a reboot (maybe).
Regards,
Chris
Try collecting Dynamics traces via the method explained below.
support.microsoft.com/.../how-to-enable-tracing-in-microsoft-dynamics-crm
The traces should shed more light on what is blocking the deactivation. If you need help analyzing the traces I recommend you raise a ticket with Microsoft.
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