Unable to overwrite Click to call handlers in customer service hub

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Posted on by EricPrits

In Dynamics 365 classic i was able to use a web resource added to a form to overwrite the click to call handlers and use a custom function:

Mscrm.ReadFormUtilities.openPhoneClient = newCallHl;

Mscrm.ReadFormUtilities.handlePhoneNumberClick = newCallHl;

However trying this in the customer service hub I get the error Cannot set property 'openPhoneClient' of undefined. Is there still a way to overwrite these handlers?

Thanks

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NODAL 860 on at

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Hi Eric,

In Unified interface phone number fields are handled by internal custom control.

You can achieve your functionality by building a PowerApps PCF custom control.

Documentation: docs.microsoft.com/.../create-custom-controls-using-pcf

Samples :https://pcf.gallery

Regards,

Ketan

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