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Unable to overwrite Click to call handlers in customer service hub

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Posted on by EricPrits

In Dynamics 365 classic i was able to use a web resource added to a form to overwrite the click to call handlers and use a custom function:

Mscrm.ReadFormUtilities.openPhoneClient = newCallHl;

Mscrm.ReadFormUtilities.handlePhoneNumberClick = newCallHl;

However trying this in the customer service hub I get the error Cannot set property 'openPhoneClient' of undefined. Is there still a way to overwrite these handlers?

Thanks

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NODAL 860 on at

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RE: Unable to overwrite Click to call handlers in customer service hub

Hi Eric,

In Unified interface phone number fields are handled by internal custom control.

You can achieve your functionality by building a PowerApps PCF custom control.

Documentation: docs.microsoft.com/.../create-custom-controls-using-pcf

Samples :https://pcf.gallery

Regards,

Ketan