Stopping Time Frame filtering on Engagement Hub

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Posted on by Community Member Microsoft Employee

Hello All,

I've just received a request that I'm a little stumped on. By default any dashboards in the Engagement Hub are filtered based on a time scale (normally 'this quarter') which is a bit of an annoyance. Is it possible to remove this feature or at least set a single dashboard to show all records?

We're running an on-prem instance.

Thank you all in advance.

Shaun

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BusyIntelligence 560 on at

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RE: Stopping Time Frame filtering on Engagement Hub

You should, Shaun. I've tested the new Customer Service-hub this morning. Timeframe still there and still no option to disable it :(
Community Member Microsoft Employee on at

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RE: Stopping Time Frame filtering on Engagement Hub

Thanks for the responses, although they're both helpful I'm going to wait a few days encase anybody can come up with an actual solution to the issue.

Shaun
BusyIntelligence 560 on at

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RE: Stopping Time Frame filtering on Engagement Hub

Hi, the time frame is very annoying indeed. We didn't manage to get rid of it. This for us was one of the (several) reasons for stop using the hub.

I've read that Microsoft dropped the hub in the new release and replaced it by something better.

Kind regards,

Maurits
Community Member Microsoft Employee on at

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RE: Stopping Time Frame filtering on Engagement Hub

Hi Shaun,

I suppose you can change views options which are used in that dashboard.

Hope this helps

Vlad

dynamicalabs.com