Customer Service Multisession - Navigation

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Posted on 8 Jan 2024 11:46:24 by BB-06050824-0

I'm trying to add navigation to the customer service api. In hub mode all working fine but this navigation not showing in Multisession app, even if in edit app mode this navigation is added and visible.

APP Edit mode :

Icons

Published App

Home on Top bar:

Recent and Pined not displayed

Icon not displayed

Could yu please advise how to add tion in mutli session of customer service ?

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Leah Ju Microsoft Employee on 10 Jan 2024 at 02:57:30

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Customer Service Multisession - Navigation

Hi Partner,

If so, I suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
Get Help + Support - Dynamics | Microsoft Docs
BB-06050824-0 21 on 09 Jan 2024 at 08:45:43

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Customer Service Multisession - Navigation

Hi Leah Ju ,

Thank you for answer, there is any another way to display last agent activity ?

Expectation for BU is to allow users to see last 10 activities. (case modify, task.....)
Leah Ju Microsoft Employee on 09 Jan 2024 at 07:51:14

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Customer Service Multisession - Navigation

Hi Partner,

Unfortunately, it seems that it is by-design.

Unlike other apps, multi-session apps can work on up to nine sessions, and they can have up to 10 tabs open in a single session.

So agents can view multiple pages through switching these sessions and tabs seamlessly without losing context of the in-progress work.

--Based on this design, so the function of Recent as well as Pin record is cancelled.

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah