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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Customer Service Multi...
Service | Customer Service, Contact Center, Fie...
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Customer Service Multisession - Navigation

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Posted on by BB-06050824-0 21
Hi 
I'm trying to add navigation to the customer service api. In hub mode all working fine but this navigation not showing in Multisession app, even if in edit app mode this navigation is added and visible. 
 
 
APP Edit mode : 
 
Icons
 
Published App
Home on Top bar:
 
Recent and Pined not displayed 
 
Icon not displayed
 
 
 
Could yu please advise how to add tion in mutli session of customer service ? 
I have the same question (0)
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Customer Service Multisession - Navigation
    Hi Partner,
    Unfortunately, it seems that it is by-design.
    Unlike other apps, multi-session apps can work on up to nine sessions, and they can have up to 10 tabs open in a single session.
    So agents can view multiple pages through switching these sessions and tabs seamlessly without losing context of the in-progress work.
    --Based on this design, so the function of Recent as well as Pin record is cancelled.
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     
  • BB-06050824-0 Profile Picture
    BB-06050824-0 21 on at
    Customer Service Multisession - Navigation
    Hi Leah Ju , 
    Thank you for answer, there is any another way to display last agent activity ? 
    Expectation for BU is to allow users to see last 10 activities. (case modify, task.....) 
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Customer Service Multisession - Navigation
    Hi Partner,
    If so, I suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
    Get Help + Support - Dynamics | Microsoft Docs

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