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One of my clients has a tech engineer from their own domain that wants to engage within our dynamics 365 customer service hub. I have been able to enable his license and he can login to the domain.crm.dynamics.com interface. The question is, is there a way that the guest user engage with emails, appointments,etc through dynamic while logged in from his guest account?
Hi EAWTECH
With the appropriate license assigned and security role(s) assigned, the guest user should be able to engage the entities you listed.
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